Cottonwoods RV Park

Claire Horner

Adam Ward

Campground Response

We understand that cancellation policies can sometimes be inconvenient, but it is crucial for us to maintain fairness and uphold the integrity of our reservation system. We would like to kindly remind you that when you made your online reservation, you agreed to our cancellation policy, which clearly outlines the terms and conditions for canceling as well as any associated fees. As a gesture of goodwill, we provided you with the option to reschedule your stay in order to avoid the cancellation fee. We stand by our policies, which are designed to ensure fairness and consistency for all our guests. They were clearly communicated and agreed upon when you made your reservation. While we appreciate feedback, using threats to coerce us into changing our policies is not an approach we will entertain. It’s unfortunate that you have chosen to express your dissatisfaction by leaving multiple negative reviews on multiple social media platforms, despite having agreed to and signed the policy that you now disagree with. We understand the importance of allowing guests to leave reviews, and we respect your right to do so. However, we believe in treating all guests equally and upholding our policies consistently, without making exceptions based on individual preferences or circumstances. We encourage constructive feedback and open dialogue, but we will not deviate from our policies to accommodate specific demands. Thank you and we wish you well in your future travels.

Mrs. Jim Baumgartner

Campground Response

Thank you for taking the time to provide feedback on your recent stay at Cottonwoods. We appreciate hearing about your experience, and we would like to address the concerns you raised in your review. When you contacted us to make a reservation, it was our park manager, the same gentleman whose speech you belittled in your review, who assisted you. He attentively listened to your needs, and upon learning the reason for your stay, he made every effort to accommodate you. Recognizing your desire for comfort, he assigned you our largest site and, to further assist, waived the fee for the one additional vehicle you had mentioned during your conversation. After your arrival, it became evident that there were more vehicles on your site than the initial truck and RV and one additional vehicle you had disclosed. Three more additional side-by-side vehicles, an additional trailer, and a golf cart were also brought into our park without any notification to our staff. These additional vehicles did not fit in your site and your husband parked his trailer across both your site in 83 and your neighbor’s site in 82. The additional vehicles could not be accommodated on your designated site without causing disruptions or compromising the experience of both you and your neighboring guests. Unfortunately, parking across the grass resulted in ruts on both your site and your neighbor's site, affecting the overall appearance and functionality of the area. While your husband offered to pay for the additional vehicles after they were brought to our attention by another guest and he was asked to move them, he expressed that he was only willing to do so if he could keep them at your RV site, for which there was not any room to do so due to all of the additional unexpected equipment not being able to fit into your site. It was expressed that you were not interested in paying for an additional site to accommodate them and he was again asked to please remove them if he wasn’t going to pay for them to go in overflow parking. However, additional vehicles still stayed for a couple more days free of charge after you were asked to remove them. Although, you could have been charged additional vehicle fees in addition to damage fees for the ruts – we still waived the fee with the understanding that you would remove them by that Friday even though you were asked to remove them well in advance of their Friday pick up. We understand that this request may have caused an inconvenience, however it is important to us to maintain the integrity of the park and provide an enjoyable experience for all guests including you. Additionally, we would like to address the comments made in your review about our staff member's speech impediment. We pride ourselves on creating an inclusive and respectful environment for both our guests and staff members. It is both disrespectful and completely unacceptable to make fun of someone's speech issue for any reason, especially when our staff member's stutter is only very small and occasional. Regardless of the level of someone’s physical disabilities or personal challenges, using their health issues against them is so unkind. We hope that in the future you do not face the same mean-spirited commentary should you find yourself limited by any physical or other personal challenges. We would like to provide some additional information regarding the staff member involved. The individual you mentioned, who you referred to as "dirty," is actually our park manager and again, the same gentleman who took your reservation and waived all those fees. He is a hardworking, knowledgeable, and kind individual who takes pride in ensuring the well-being and satisfaction of our guests. We want to clarify that the dirt on his jeans was a result of his dedication to assisting other guests within the park at their site. Camping is an outdoor activity and our entire staff from front desk to maintenance to management will often go out into the park to assist our guests with various tasks including helping new RVers hook up their utilities, help with navigating into their site, and even repairing any issues with the water, electrical or sewer if someone should have an issue. The “dirt” on him was from him kneeling in the grass to assist other guests and help maintain park facilities by painting and repairing while also working the front desk when our front desk staff members were out sick. As a jack of all trades, he not only manages the park but is also readily available to lend a helping hand whenever needed. It is not uncommon for him to get involved in various tasks, such as assisting guests, resolving issues, and even filling in for sick staff members at the front desk. Please understand that the staff member in question is committed to providing excellent customer service and maintaining a safe and enjoyable environment for all our guests. He is hard working and dedicated to making sure that all guests are safe, including you and your husband and it’s unfortunate that his repeated request for removal of the extra vehicles at your site were ignored and became an issue during your stay. At Cottonwoods, we strive to provide exceptional customer service and create a welcoming environment for all our guests. We value your feedback and take this opportunity to review our procedures and improve our communication to prevent similar misunderstandings in the future. We understand that you have a range of options when choosing where to do business, and we understand that there may be instances where our facility may not be the perfect match for every guest. We’re sorry that we weren’t the right fit for you and we are happy to hear that you found a great place to stay that was better able to meet your needs. We wish you safe and happy future travels.

John C Middlebrooks

Campground Response

John, thank you so much for your kind review. We are so happy to hear that you enjoyed your stay at our park. We look forward to seeing you again in the near future. We wish you safe and happy travels!